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Ozonetel has unveiled a new suite of AI-powered solutions aimed at enhancing digital-first customer experiences. Developed with GenAI capabilities and purpose-built LLMs (Large Language Models), this suite is designed exclusively to meet the needs of modern businesses navigating the digital landscape.

The digital CX solution suite is seamlessly integrated with Ozonetel’s acclaimed unified CX platform, offering organizations the ability to streamline and orchestrate customer journeys across various digital touchpoints. With capabilities spanning WhatsApp, social media, SMS, and other advanced messaging channels, alongside voice solutions, enterprises can now manage millions of digital interactions from a single platform.

In today’s digital age, many enterprises grapple with effectively leveraging new technologies to drive growth. One major hurdle is the lack of a unified interface for managing and analyzing customer interactions across digital channels in real-time and at scale. This fragmentation often leads to subpar customer experiences and missed business opportunities. Additionally, managing multiple vendors results in data silos and operational complexities across different business functions.

Discussing the potential of the AI-led digital CX solution suite, Prashanth Kancherla, Chief Product Officer of Ozonetel, emphasized the crucial link between exceptional CX and business growth. He highlighted how the suite has already delivered tangible results for enterprise customers, such as doubling ROI in real estate sales and increasing brand engagement fivefold in hospitality.

Key features of the AI-led digital CX suite include:

• Digital Customer Journeys: Orchestrating seamless customer interactions across digital touchpoints.
• Digital Conversational Marketing: Enabling personalized engagement at scale across digital channels.
• Digital Self-Service: Empowering customer interactions with GenAI-powered chatbots and human handoff.
• Digital CX From Field: Allowing field team members to engage with customers digitally without compromising security.
• Omnichannel+ Digital CX: Providing a unified experience across multiple channels for faster service resolution.
• Digital Conversational Intelligence: Offering real-time insights from digital interactions to enhance customer experience.

Overall, Ozonetel’s AI-led digital CX solution suite presents businesses with an opportunity to reimagine customer experiences in today’s digital-first era, driving growth through enhanced engagement and streamlined operations.